CT Developer Studio

The application helps develop and host automated call handling systems. Developing and running an IVR application is made simple, as is other computer and telephony integrated applications.

Pros: A very important part of customer relationship management is making relevant information available to customers when they call in for finding such information. IVR and other voice response systems are a group of applications that has assumed importance today. CT Developer Studio provides a simple and quick way of developing such applications. For a start one can get going with templates supplied with the application. Customization consists of adding up components with connectors into a flowchart that follows the flow of a incoming/ outgoing call. Once developed the simulator module lets the program developed to run so that it can be tested fully.

ODBC connections to databases make sure applications handling large loads work well. The CT studio could handle hundreds of phone lines and concurrent calls.

The user interface is quite intuitive and icon based and is able to hide the complexity of developing advanced call center functionality or complex IVR scripts. The CT studio is able to handle a range of computer telephony cards from vendors like Intel/Dialogic, NMS and Ai-Logix.

Cons: With CTI applications the host system should be able to handle large demands on its resources on a real-time basis. Plain vanilla Wintel machines may not be able to handle loads realistic in a business. Today’s multi-core processors will be well suited to handle this issue but then this application would need to be upgraded to take care of multi core situation.

Overall a useful development environment and serves an important development area with easy to use tools. Certainly a 4 star package.

Implement a professional voice response system into your business quickly and efficiently. CT Developer Studio helps you develop and host automated call handling systems which can be tailored to individual needs. Develop complex IVR software or implement a simple inbound call center, set up automatic dialing or create a fully automatic call management system in Windows. Setting up an IVR system becomes fast and straightforward using CT Developer Studio.
Get started in minutes using one of the many supplied demonstration templates. Quickly modify the details to suit your own requirements thanks to CT Developer Studio graphical interface. Drag and drop components and draw connections with a mouse onto a flow chart to specify the route for your calls. This visual development approach closely mimics the "What You See Is What You Get" approach of modern text processors, allowing you to model your resulting voice application in a straightforward way. SQL database support ensures fast and error-free operation under heavy loads even in the busiest environments. CT Developer Studio is designed to handle hundreds of phone lines and concurrent phone calls on a regular Windows PC.
The intuitive graphical IVR designer can create your IVR system in a matter of minutes, and the rich functionality and the ease with which CT Developer Studio can be customized provides you with the means of creating the call handling system you want. CT Developer Studio intuitive, icon-based interface removes the complexity of developing advanced call centers, IVR scripts and call routing applications by seamlessly integrating telephony and computers. Complex functions are built into simple graphical icons.
CT Developer Studio is an ideal tool for developing, hosting and managing advanced voice applications. CT Developer Studio supports a wide variety of telephony cards such as Intel/Dialogic, NMS, and Ai-Logix.